1. Introduction

The Literacy and Reading Therapies Association Singapore (LRTAS) (“the Association”, “we”, “our”, or “us”) is committed to protecting the privacy and personal data of individuals who interact with our website, programmes, membership services, and professional activities. This Privacy Policy explains how we collect, use, disclose, store, and protect personal data in accordance with Singapore’s Personal Data Protection Act 2012 (PDPA) and other applicable laws. By using our website or services, you consent to the practices described in this Policy. 

2. Scope of This Policy

This Privacy Policy applies to personal data collected from:

• Website visitors;
• Membership applicants and members;
• Trainees, certificants, and programme participants;
• Event attendees and CPD participants;
• Individuals who communicate with LRTAS through electronic or other means.

3. Types of Personal Data Collected

We may collect personal data including, but not limited to:

• Name, contact details (email address, phone number, mailing address);
• Professional qualifications, certifications, and employment information;
• Membership, training, certification, and CPD records;
• Payment and billing information;
• Correspondence and enquiry records;
• Website usage data (e.g. IP address, browser type, cookies).

4. Purpose of Data Collection and Use

Personal data is collected and used for purposes including:

• Processing membership applications, renewals, and administration;
• Delivering training programmes, certifications, and CPD activities;
• Verifying qualifications and professional eligibility;
• Communicating Association updates, notices, and professional information;
• Managing payments, invoices, and financial records;
• Improving our website, services, and programme offerings;
• Complying with legal, regulatory, and professional obligations.

5. Consent and Withdrawal of Consent

By providing personal data to LRTAS, you consent to its collection, use, and disclosure for the stated purposes. You may withdraw consent at any time by submitting a written request. Withdrawal of consent may affect our ability to provide certain services, including membership, certification, or programme participation.

6. Disclosure of Personal Data

LRTAS does not sell or trade personal data. Personal data may be disclosed only when necessary to:

• Partner organisations or awarding bodies (e.g. certification or accreditation partners);
• Service providers supporting website hosting, payment processing, or administrative functions;
• Legal or regulatory authorities where required by law.

All third parties are required to protect personal data in accordance with applicable laws.

7. Protection and Retention of Personal Data

Reasonable administrative, technical, and physical safeguards are implemented to protect personal data against unauthorised access, disclosure, alteration, or loss. Personal data is retained only for as long as necessary to fulfil the purposes for which it was collected, or as required by legal, regulatory, or professional obligations.

8. Accuracy and Access to Personal Data

We take reasonable steps to ensure personal data is accurate and complete. Individuals may request access to, or correction of, their personal data held by LRTAS by submitting a written request. Requests will be processed in accordance with PDPA requirements.

9. Cookies and Website Analytics

Our website may use cookies and similar technologies to enhance user experience and analyse website usage. Users may adjust browser settings to refuse cookies; however, some website features may not function properly as a result.

10. Cross-Border Data Transfers

Where personal data is transferred outside Singapore, LRTAS will take reasonable steps to ensure that the recipient provides a standard of protection comparable to that under the PDPA.

11. Third-Party Links

Our website may contain links to external websites operated by third parties. LRTAS is not responsible for the privacy practices or content of such websites.

12. Changes to This Privacy Policy

LRTAS reserves the right to amend this Privacy Policy at any time. Updated versions will be published on our website and take effect upon posting.

13. Contact and Data Protection Enquiries

For questions, requests, or concerns relating to personal data or this Privacy Policy, please contact the Association through the official communication channels listed on the LRTAS website.